WebSphere Technical Support Engineer

  • Category
    IT and Telecoms - Middleware & EAI
  • Location
    Dublin, Dublin
  • Salary
  • External Reference
  • OrganizationType

Fantastic opportunity for a Technical Support Engineer with a minimum of 2 years experience to join a global team supporting a product which plays a critical part of the daily business of a range of customers.

Offering excellent progression and training, this is definitely a career defining move for the right person.

Role Summary:

You will be responsible for diagnosing and troubleshooting software problems with IBM WebSphere Application Server running on the z/OS operating system.


Working with System Administrators and Developers for the world's leading companies in industries including banking, commerce, insurance, social media, transportation, and government.

Providing remote technical support assistance to clients using Problem Determination (PD) and Problem Source Identification (PSI) skills, by interpreting product traces and logs, and analyzing z/OS system dumps, to solve complex technical problems.

Communicate action plans to clients to ensure that they are satisfied with steps towards resolution or the problem's root cause.

Skills & Experience:

Experience in problem analysis by recreating problems and/or utilizing system dumps and traces
Knowledge in z/OS diagnosis and debugging
Knowledge in Java z/OS diagnosis and debugging technologies
Experience in Application and Web Server administration and implementation (including related technologies, e.g.: XML, Connectors, EJB, JSP, Servlets, Security, and Web services)
Experience in customer support processes

How to apply:

Send your CV via the link in this advert or call Russell Kennedy directly. All contact details can be found on my LinkedIn page.
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To speak to a recruitment expert please contact Russell Kennedy