Technical Support Analyst - Exchange 2013

  • Category
    Accountancy (Qualified) - Accountancy Practice
  • Location
    Leeds, West Yorkshire
  • External Reference
  • OrganizationType

Technical Support Analyst - Exchange 2013

Due to large scale growth my client one of Europe's largest professional services companies are currently recruiting multiple IT Technical Support Consultants

JOB Description - Principal Duties, Responsibilities & Accountabilities:

* Day to day support of the UK and Europe IT and Telecoms environment; coupled with the support of ALL IT servers and systems to ensure working effectively across the global business with an extra emphasis on staff working remotely on client sites

* Working within a small globally distributed IT team providing all levels of IT help-desk support, which range from user admin tasks such as setting up new users, password resets, through to setting up and installing IT equipment at new office locations across the business

* To support and monitor the existing infrastructure and perform preventative maintenance work

* Call logging & management of the IT Service Request Database including regular liaison with IT hardware maintenance providers

* Participate in the Change Management processes, which includes management of entire lifecycle - from planning, impact analysis to remedial actions

Technical Experience:

* All round IT support specialist with at least 3 years' experience of hands-on, remote and telephone support

* Hands-on experience on LAN, WAN and VPN troubleshooting and support on multiple implementations

* Experience of management of the core IT applications such as email, anti-virus, systems management, user provision and patch management

Proven track record of working in a support environment

* Ability to support a wide range of desktop applications (e.g. MS Office 2013, Outlook 2013, Project, Visio, Outlook, etc.)

* Exchange 2013 administration and support experience an advantage

* Basic understanding of managing hardware and software assets and control software register -full training will be given Spring acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.

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