Service Desk Analyst (German or Swiss speaking)

  • Category
    IT and Telecoms - Service Desk
  • Location
    Birmingham, West Midlands
  • Salary
  • External Reference
  • OrganizationType

Service Desk Analyst (German / Swiss speaking)

IT Service Desk Analyst / Bilingual / English / German / Swiss / Birmingham / London

My client, a well known and market leading IT Service Provider are looking for an experienced IT Service Desk Analyst to join their growing team. The successful candidate must bilingual and able to speak fluently in English and either German or Swiss.

This role can be based in either their Birmingham or London offices. The successful candidate must also be ready to work in rotational shifts. This will be a 12 month fixed term contract initially with the likelihood of extending or being made permanent.

Key Responsibilities:

*Dealing with incoming issues in a professional, courteous manner over the phone and via email
*Taking ownership of customer issues and managing them in a logical and methodical manner
*Correctly logging incidents and faults, categorising and prioritizing them in line with team procedures
*Conducting full and through diagnostics with end users to enable first point of contact fault resolution
*Ensuring all faults are progressed & cleared within SLA - escalating to other internal and external teams as appropriate
*Managing faults through their entire lifecycle from the first point of contact through to resolution, proactively keeping the customer informed of progress
*Diagnosing and resolving problems to the customers satisfaction
*Maintain and develop own knowledge and skills to assist with first time fault resolution
*Identify and escalate repeat issues or service risks into service management teams
*Sharing knowledge with team colleagues
*Manage a number of scheduled tasks for customers, designed to ensure that the customers systems remain operational

Skills & Experience required:

*Experience working in a similar IT Service Desk Analyst role
*Must be fluent in English and either German / Swiss
*Hands-on on Active Directory experience
*Familiar with working on Windows 2003/Windows 2008, or Linux based distributions
*A keen interest in networking and WAN technology
*Must be able to demonstrate a customer first approach to support
*The ability to liaise and communicate confidently and professionally with customer representatives at all levels
*Natural aptitude for trouble shooting & problem solving
*Highly organised and able to work on own initiative to complete the range of tasks required
*Flexible and willing to work outside core business hours as required

This is a great opportunity to join a well know company during a continued period of growth and success. The salary of offer is £25,000 - £35,000 dependent on experience plus a good range of company benefits.

Please apply ASAP to be considered.

IT Service Desk Analyst / Bilingual / English / German / Swiss / Birmingham / London
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