Helpdesk / Service Desk Analyst

  • Category
    IT and Telecoms - 1st Line Support/Helpdesk
  • Location
    Belfast, Antrim
  • Salary
  • External Reference
  • OrganizationType

Location - Remote initially but eventually this role will be based out of Belfast
Duration - 12 Months
Rate - up to £150pd (inside ir35)

You will be supporting approximately 19000+ users with over 25000 desktops, plus laptop and Corporate Mobile devices.
A combination of 1st line resolution over the phone as well as efficient 2nd line incident management techniques is needed to evaluate and implement changes for the business including implementing other changes across the Desktop environment and infrastructure it uses.
The Service Desk currently provides coverage 24x7 from Sunday to Friday and implements a follow the sun model between Belfast and San Antonio so shift work will be included.

This role will suit someone who has a good support background alongside strong people management skills, and wants to progress into a more high profile role on a busy Trading Floor / Banking environment.
In addition, you will be required to ensure the response levels for the Premium Client Service Centre's phone systems and incident management queues are maintained. This may require escalation to other teams, both internal and external in order to deliver the expected level of service for the Business.
Providing a consistent approach to reporting and managing the delivery of projects is expected. Ensuring appropriate controls of resources avoiding any unnecessary risk to the business.

Technical Knowledge: Has a recognizable area of technical competence. Familiar with different Operating systems including but not limited to XP/ Win7/Win10/Mac and also MS Office Professional (all flavours) Spring Technology acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.

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To speak to a recruitment expert please contact George Worthy-lloyd