Head of Client Partnerships

  • Category
    IT Management & Director Roles - CTO / CIO / IT Director
  • Location
    Manchester, Greater Manchester
  • External Reference
    15052019L/M1

Head of Client Partnerships
Spring Technology is currently working with a market leading service provider to recruit a Head of Client Partnerships based in Manchester.
Salary: Highly Competitive Salary and benefits package including Bonus and Car Allowance.
The Role
As the head of client partnerships you will champion the key priorities of the customer within the organisation and to support them through transformation and implementation projects.
You will be driving improvements in service for the customer, aligning strategic priorities and roadmaps and managing the forecasting / volumes and account revenue. The role holder will need to have significant gravitas to influence and work with Senior Stakeholders (MDs, CEO's).

The Responsibilities
*To lead, manage and inspire senior Managers including coaching and providing technical support when required
*Operate at all levels in the external client organisation and internally up to MD and CEO level
*Influence Senior Directors/MDs and to ensure work carried out is met accordingly
*To advise/guide the customer in setting a strategic direction that brings commitment from the customer
*To develop a partnership strategy for the client to drive the achievement of revenue, cost, innovation, customer satisfaction and quality objectives/targets
*To manage any client escalations from the Senior Manager
*To build a close and trusted partnership between the Account Director and the Procurement / Partnership teams of the customer.

The Requirements
*Experienced in managing all aspects of business relationships with the strategic partner, ensuring the delivery of key objectives within agreed SLAs
*Excellent experience managing senior stakeholders up to CXO level
*Expert knowledge of technical products/services (e.g. Digital, Media, Telco etc)
*Strong influencing skills to act as a champion for the customer and to influence key decision makers within an organisation.
Interested? Please get in touch to hear more and for full job description.
Spring acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.

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To speak to a recruitment expert please contact Telma Fernandes