ERP Support Analyst | Perm | Manchester

  • Category
    ERP & CRM Roles - Enterprise Resource Planning (ERP)
  • Location
    Salford, Greater Manchester
  • Salary
  • External Reference
    LA05

ERP Support Analyst** Permanent ** Manchester

Our Client is looking for a capable Support desk analyst. from 1st-3rd line support. Must have experience with ERP system support. Happy to speak over the phone for more details.

Responsibilities
*To provide telephone and remote support to customers, from the office or from home as required.
*To manage & prioritise your own workload effectively, your support "queue".
*To construct professional, customer-facing walkthroughs for repetitive support tasks as and when required.
*To carry out thorough product testing on areas of new and existing products, including ERP product. This includes putting a test plan together and documenting all issues thoroughly.
*To provide internal training to colleagues on new areas of the internal Support Helpdesk system as they are introduced.

Essential:
*Proven record on an ERP Support Desk
*Experience of liaising with and supporting customers
*Self-motivated
*Excellent analytical and problem-solving skills
*Excellent written and verbal communication skills
*Professional attitude at all times
*Ability to understand and interpret customer requirements
*Attention to detail
*Excellent organisational skills
*A working understanding of key business processes within organisations

Desirable:
*Knowledge of SQL databases (to query and manipulate data)
*Competence with Crystal Reports and all Crystal Reports features
*Understanding of product testing, test plans and test documentation
*Understanding/knowledge of Microsoft SharePoint 2010
*Good understanding of Windows client and server operating systems
*Excellent communications with both stakeholders and senior management, including delivering hard messages
*Good commercial awareness
*Specialisation within specific area of ERP e.g. finance, distribution or manufacturing or proven industry experience

This is an urgent role please contact me with your most upto date CV.

To speak to a recruitment expert please contact Lewis Archer