Digital Journey Manager (Remote)

  • Category
    Media, Digital and Creative - Other Media & Creative
  • Location
    Birmingham, West Midlands
  • Salary
  • External Reference
    STDJM
  • OrganizationType
    IT

Digital Journey Manager (Remote)

Digital Journey Manager / Financial Services / Remote Working / 12 month FTC

My well known and award winning financial client, recognised for being a great place to work, is looking for an experienced Digital Journey Manager to join the team.

The Digital Journey Manager will be responsible for delivering a solution and build phase of the re-development of my client's retirement journey content.

This role will be a 12 month fixed term contract initially. My client is based in Birmingham however the role can be almost fully remote.

Key Responsibilities:

*Manage the redesign and build of the retirement journey
*Ensure the insights gathered in the discovery phase are incorporated into the project
*Manage and provide direction to the external digital agencies
*Ensure effective collaboration and engagement with a range of stakeholders to understand and deliver their requirements
*Review project documentation and manage the feedback and sign off loops
*Oversee the delivery of content and ensure optimisation and alignment to brand guidelines
*Facilitate and oversee discussions between the external digital agencies to ensure design solutions can integrate into the current site build
*Work with the digital team to ensure alignment to SEO and reputation management goals
*Ensure solutions meet best practice user experience, compatibility and accessibility standards
*Promote good customer outcomes and brand positioning
*Manage the user testing, QA and release plan
*Maintain a robust sign off process
*Ensure agreed KPIs and MI reporting is in place
*Manage the integration and handover to BAU

Experience and Skills required:

*Experience of delivering digital solutions
*Experience of working in the financial services or life and pensions industry
*Experience of working with digital agencies
*Understanding of customer needs
*Excellent relationship management skills, demonstrable at all levels
*Strong interpersonal and communication skills
*Ability to work under pressure and to adapt to a changing environment
*Good project management skills
*Understanding of user experience best practice
*A pragmatic approach to problem solving
*IT skills - good working knowledge of all Microsoft Office programmes

This is a great opportunity to work on an exciting project and join a successful business who truly care about their employees. The salary on offer is £42,000 - £52,000 plus a comprehensive benefits package including; bonus scheme, generous pension, healthcare and many more!

Please apply ASAP to be considered - interviews will be taking place via video over the next two weeks.

Digital Journey Manager / Financial Services / Remote Working / 12 month FTC
Spring acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.

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To speak to a recruitment expert please contact Matthew Stone