Customer Service Representative

  • Category
    Customer Service - Other Customer Service
  • Location
    Wolverhampton, West Midlands
  • External Reference
  • OrganizationType

Job Title: ASA Customer Services Representative
Location: Wolverhampton, WV10 - HYBRID
Contract: 12 months potential to be extended
Hours: Monday to Friday (39h)

Our prestigious client, a global leader in aerospace and defence supplies, is on the lookout for a Aftermarket Services Actuation (ASA) Customer Service Representative within the Aftermarket Services Team! We are looking for a highly motivated individual with background in decision making and taking responsibility.

This position is for an experienced Customer Service professional within the Aftermarket
Environment. This will entail responding to/hosting customer calls and inquiries to provide the customer with updates on their orderbook whilst ensuring smooth customer service operations.

In this role, you will...

- Manage a portfolio of customer in the MRO or Spares as primary point of contact
- Be responsible for enhancing customer information, communications, and documentation to improve service levels
- Pro-actively work within a multi-disciplined team that meets Customer expectations and deadlines.
- Work independently to confer with customers that contact the organization by telephone or electronically to provide information about organization products or services and discuss accounts.
- Schedule/Order management - Agree and manage customer delivery requirements with the Operational Team ensuring requirements and commitments are understood by all parties.
- Monitor adherence to agreed schedules, manage customer expectations and issue regular status reports.

We are looking for someone who has...

- Knowledge and understanding of Aerospace industries
- Experience in Customer Portals (such as DIBBS, WAWF, CAV, Exostar)
- Planning and organising skills
- High attention to detail and accuracy with data input
- Flexible approach, calm under pressure and responsive to change
- Strong communication and interpersonal skills
Able to empathetically communicate Customer expectations
- Degree or equivalent qualification (in the absence of a degree, relevant experience is required)
Spring Engineering Solutions (a trading name of Roevin Management Services Limited) acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Spring Engineering Solutions is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Spring Engineering Solutions. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Olivia Mullen