Customer Service Analyst (1st Line)

  • Category
    Infrastructure - 1st Line Support Engineers
  • Location
    Greenock, Inverclyde
  • Salary
  • External Reference

Customer Service Analyst

Spring Technology is currently working in partnership with a market leading software solutions provider in Greenock to recruit a Customer Service Analyst to join a growing support department providing high quality customer support.

The role comes with a highly competitive salary and benefits package!

The Role
As a Customer Service Analyst you will provide 1st line technical support to customers maintaining high standards of customer service via email, telephone and live chat.

The Responsibilities
*Record detailed and accurate notes within the internal system
*Categorise, prioritise and investigate issues - escalating only when required
*Provide administrative support where required
*Tracking of calls and keeping customers informed of the status of their queries
*Respond quickly and professionally to all queries and issues

The Requirements
*Excellent troubleshooting skills and passion for resolve customer issues
*Proven track record of providing a top quality service to customers, building rapport and trust
*Able to work in a pressured environment, dealing with potentially difficult customers in a professional manner
*Able to take on and retain large amounts of new information
*Able to juggle many tasks and a high workload adhering to customer service level agreements whilst maintaining attention to detail
*A team player with a flexible working style - able to be dynamic and deal with changing priorities within a large team
*Excellent written and verbal communicator, able to explain technical issues in a clear and concise manner to non-technically minded customers.

If you are looking for an exciting new challenge to join a growing team with a leading organisation please apply now. Full training will be provided for this role and will offer the opportunity to develop skills and experience further.
Spring acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.

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To speak to a recruitment expert please contact Bruce Webster