CRM Engineer

  • Category
    ERP & CRM Roles - Customer Relationship Management (CRM)
  • Location
    Chesterfield, Derbyshire
  • Salary
  • External Reference
    414688-A

CRM Engineer

The Role
Spring Technology are working with a leading organisation in Chesterfield to find an experienced CRM Engineer to maintain and optimise the CRM components of our client's overall digital platform.

The Responsibilities
*Deliver a timely and appropriately prioritised 2nd and 3rd line response to CRM issues logged by the ICT Service Desk.
*Work closely with the wider team to understand new and existing business processes and identify opportunities to employ the CRM platform to improve efficiency under a continuous improvement strategy.
*Deliver periodic updates to key elements of the CRM such as case routing / workflows, business rules and knowledge-base.
*Design and deliver strategic and operational data analysis and dashboards to inform decision making.
*Maintain an up-to-date knowledge of the emerging capabilities of the CRM system (and its partner / apps / plug-ins community) and put forward suggestions on how the new features could be employed.
*Undertake good practice maintenance routines to minimise unplanned downtime, preventing the accumulation of technical debt and opening up options to make use of new features.
*Analyse trends in issues and requests and put in place pro-active measures to tackle the root cause and moderate reactive work, for example delivering targeted training to prevent accumulation of data quality problems.
*Work with colleagues to plan out the evolution of the digital platform in response to changing requirements and new technologies

The Requirements
*Strong experience as a CRM Engineer
*Prior experience maintaining and optimizing CRM components
*Experience of CRM Solutions
*Must have good stakeholder management skills and be able to embed new processes with users.

If you are keen to join a leading organisation and play a pivotal role in its exciting technological evolution please apply now!
Spring acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.

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To speak to a recruitment expert please contact Bruce Webster