1st Line Support Analyst

  • Category
    Telecommunication - 2G/GSM RF optimisation
  • Location
    Stockport, Greater Manchester
  • Salary
  • External Reference

I.T First line support £19k - £23k

You will be responsible for providing first line support at our busy offices in Stockport. Looking after the technical needs of our staff and providing an efficient and effective service.

On a day to day basis you will be responsible for setting up hardware, general administration of servers, updating network points, troubleshooting and generally ensuring the smooth running of our technical facilities.

* IT Support (remote and onsite)
* Problem investigation
* Problem diagnosis
* Solution Implementation
* Communication with internal customer throughout process
* Escalation of problem where appropriate
* Set up of user accounts
* Proactive support - on going maintenance and monitoring of systems in accordance with appropriate plans
* Preparation of equipment and services in line with work specification and appropriate deadlines
* Implementation of hardware and services through onsite or remote work
* Ongoing documentation and updating of records regarding supported assets.

* Experience of Microsoft operating systems (Windows XP/Vista 7, 8, 8.1, 10)
* Office 2003 -2016 (Including office 365 platform)
* Server 2008 R2 onwards
* Admin in active directory
* Utilizing tools like Storage Craft
* A basic knowledge of PC hardware with experience of diagnosing problems
* Good written and spoken English skills

Spring acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Spring. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser: www.spring.com/candidate-privacy-information-statement

To speak to a recruitment expert please contact Barney Ashworth