Technical Team Leader - Networks

  • Category
    Infrastructure - Network Engineers
  • Location
    Birmingham, West Midlands
  • Salary
  • External Reference
    STNTL

Technical Team Leader - Networks

Network Engineer / Team Leadership / Cisco Networking / Birmingham

My client, a market leading, global technology company is looking for a Technical Team Leader - Networks to join them in their Birmingham offices. This role would suit an experienced Team Leader or a Senior Engineer looking to step into management.

As the Technical Team Leader - Networks you will provide day-to-day supervision of the UK Network Delivery Team and hands-on technical resolution of incidents and services requests to ensure quality, productivity, and availability objectives are met.

Key responsibilities:
*To ensure that all operational delivery tasks are managed to customer service level agreements and constantly seek ways to improve the service to the customer.
*Monitor incident and serviced request queues to ensure that they are being acted on in line with client service level agreements.
*To monitor adherence to technical and quality standards for all team activities including client specific change control procedures.
*To ensure effective staff scheduling to cover hours of contracted service.
*Adhere to company working practises and policies.
*Report activities on a monthly basis against all business targets/objectives/service levels
*Monitor team performance and identify and implement areas for action.
*Build and maintain a co-operative and supportive team environment within the Infrastructure Services Support.
*Ensures effective implementation of Company and Business Line policies and procedures.
*Understand service cost drivers and optimise resources to streamline cost base to strive for profitable service delivery.

Key skills and experience required:
*Experienced Team Leader or aspirations to be a Team Leader / Manager
*In depth knowledge and problem solving experience of Cisco products
*Strong Layer 2 & 3 Networking Skills
*Strong skills in Cisco Data Center (Nexus, UCS, and /or Virtualization), Cisco Security and/ or Cisco Unified Communications (Call Manager, Unity, IPCC Express, etc.) technologies.
*Commercial knowledge - resource requirements, estimating and contractual awareness.
*To be able to demonstrate experience in managing service delivery to clients in full scope of networks infrastructure.
*Able to produce high quality documentation in an agreed format.

This is an excellent opportunity to join an established, global company during an exciting period of growth. The salary is £45,000-£55,000 plus a great company benefits package including; bonus scheme, health care, childcare vouchers, matched pension up to 6% and many more!

Please apply ASAP to be considered!

Network Engineer / Team Leadership / Cisco Networking / Birmingham
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