Support Technician / Yardi / Property / Remote / 25-30k

  • Category
    IT and Telecoms - Systems/Support Analyst
  • Location
    Birmingham, West Midlands
  • Salary
  • External Reference
  • OrganizationType

I'm currently recruiting for an experienced Yardi Support Technician for one of the fastest-growing commercial real estate firms in the UK.

You will be joining the company on a permanent basis, at a really exciting time of system transformation. You will be instrumental in assisting them with the move from their legacy Yardi Propware system to the new Yardi Voyager system.

Purpose of Job:
*To assist the Senior Database Support Technician to ensure the performance, integrity and security of Yardi Propware, and Yardi Voyager.
*Resolve user queries; providing reports/analysis as required.
*To support the transition from Yardi Propware to Yardi Voyager.
*To play a key role in achieving the Yardi Product vision

Main Duties, Responsibilities & Accountabilities:
*To work across both Yardi Propware and Yardi Voyager systems until such time as the legacy system (Propware) is decommissioned
*and periodic timetables
*Complete daily tasks to maintain residual clients on the Yardi Propware system
*Ensure all enquiries, across both systems, received by the team are logged and allocated within the agreed
*Deliver clear, concise and timely responses to Tier 1 and some Tier 2 queries from users in accordance with
standard procedures
*Contribute to continuous improvement projects to enhance service delivery
*Assist in the production of process notes and team-specific training for the Yardi Voyager system as required

Desired Knowledge, Skills and Experience:
*Experience of Yardi Propware and Yardi Voyager
*Excellent time management and ability to work to deadlines
*The ability to communicate at all levels, both internally and externally
*The ability to build positive working relationships with colleagues at all levels and across various teams
*Working knowledge of the Microsoft Applications

If this sounds of interest, then please don't hesitate to send an updated CV for immediate consideration.

Spring acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.

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To speak to a recruitment expert please contact Matthew Field