Software Support Engineer

  • Category
    Infrastructure - 2nd Line Support Engineers
  • Location
    Leicester, Leicestershire
  • Salary
  • External Reference

Software Support Engineer -Leicester - Permanent - £25,000

Software Support, ERP, SQL, Support, IT, Infrastructure, 2nd Line, Microsoft, Excel….

I am looking for an extremely competent and skilled 2nd Line Software Support Engineer who would like the opportunity to join an organisation who can offer fantastic development opportunities and a clear career path within their group IT function.

Key responsibilities:

*To offer IT support to internal customers, responding to queries raised by internal customers by telephone and email
*2nd line software support ERP liaison between our customers and our ERP solution providers
*To provide 2nd line software support for warehouse customers on the WMS (Manhattan)
*To escalate any cases to the development team when needed
*When required, to help out testing on new releases of ERP or other systems within the business
*Be involved in writing test plans, and implementing these with the team
*Adding test scripts to the test rail system when required
*Share knowledge on the companies knowledge base
*To set and maintain main business system scheduled tasks
*To update and maintain system data, including imports and extracts of data
*To provide out of standard hours support on a rota basis

Key skills:

*Experience of database programs (i.e. postgres)
*IT support experience gained within a business systems or stock / order processing ERP solutions
*Experience of Warehouse Management System
*Good customer service is essential
*Previous experience of being involved in testing.
*A good knowledge of SQL

If this sounds like the perfect opportunity please forward over your most up to date CV to or call 0121 214 6142 for a confidential discussion.

Software Support, ERP, SQL, Support, IT, Infrastructure, 2nd Line, Microsoft, Excel….

Software Support Engineer -Leicester - Permanent - £25,000

Spring Technology is acting as an Employment Business in relation to this vacancy.

Spring Technology is an Equal Opportunities employer; we welcome applicants from all backgrounds.

To speak to a recruitment expert please contact Trevor Newman