Software Implementation and Training Specialist

  • Category
    Learning & Development - IT Training
  • Location
    Birmingham, West Midlands
  • Salary
  • External Reference

Software Implementation & Training Specialist

Software Implementation / Software Training / Software Company / Jewellery Quarter / Birmingham

My client, a very successful and rapidly growing software company is looking for a passionate Implementation & Training Specialist to join the team at their newly refurbished offices in the Jewellery Quarter in Birmingham.

The Implementation & Training Specialist role includes understanding the needs of the client's business processes, making recommendations as to how the software can best meet their needs, setting up their environment and providing quality training.

Key Responsibilities:
*Act as the main technical point of contact for clients during implementation.
*Identify the client's requirements and goals and use that information to setup their system to suit their individual needs.
*Branding the clients environment, building forms and workflows and setting up the various modules.
*Communicate with the client to get a detailed picture of their business needs and evaluate these requirements.
*Make recommendations to the client of better or alternate ways of meeting their needs where these become apparent.
*Deliver quality and relevant training to both the super users of the system as well as end users.
*Effectively manage multiple simultaneous projects at the same time and should be able to plan your workload to achieve both client and business needs.
*Record activities and communications to the relevant project management board in a timely manner.
*Achieve company standard metrics for customer satisfaction on the delivery of the implementation and training services.
*Where required, work with internal teams including support and product development to address bugs or other issues raised during implementation.

Skills and Experience required:
*Experience in a similar Software Implementation or Software Training role.
*Excellent Customer Service skills committed to delivering the best possible customer experience and exceed client expectations.
*Strong communication skills to liaise with both clients and internal colleagues to provide updates on specific implementation tasks.
*Strong written communication and documentation of client conversations within the project management tool.
*Able to develop a deep knowledge of how the software can be configured and use this knowledge to identify and recommend how clients should setup the system.

This is a great opportunity to join a successful company as they continue to grow. The salary on offer is £25,000 - £30,000 dependent on experience plus some great company benefits.

The offices are based in the heart of the Jewellery Quarter in Birmingham and are easily accessible via public transport. Some ad-hoc travel will be required.

Software Implementation / Software Training / Software Company / Jewellery Quarter / Birmingham
Spring acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.

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