Software / Application Support Analyst

  • Category
    Infrastructure - 1st Line Support Engineers
  • Location
    Leeds, West Yorkshire
  • Salary
  • External Reference

Software / Application Support
Leeds City centre
Salary: dependant on experience

The company
This philosophy of JavaScript everywhere speeds up development and allows the skills of our team to be utilised as effectively as possible. We can deliver products and features faster because our team of developers have end-to-end understanding of what they are building and how it works. Beautiful product experiences, tailored specifically to your ideas and vision.
Since 2010, we have built a strong, experienced team with excellent technical and design knowledge. We have deployed solutions for startups and large organisations in a wide variety of sectors including: Telecoms, Bookmaking, Charities, EV Transport, Construction, Financial Trading and Recruitment.

Building a digital product is a challenge, customers come to us at many different stages in the evolution of an idea. We work closely with your organisation to build a team focused on delivering world class designs and experiences built upon the modern technologies. This ensures the solution we build is fit for the enterprise and your growing businesses requirements.

The Position
As an Applications Specialist within our product team you will be responsible for the complete project life cycle of our software applications from pre-sales demonstrations, configuration, test and debug to onsite implementation, customer success and support.

We are looking for a highly skilled and motivated Applications Specialist with experience in e-commerce, payments and transactional systems. This is a customer facing role requiring strong interpersonal skills and a good sense of how to support our customers.

*1+ years experience in technical or service desk role.
*Experience of supporting High Availability and Critical Systems
*Experience of working with / through problems and issues to meet agreed SLAs
*The ability to engage and work well with Development and Project Management teams
*'No compromise' attitude to quality and problem solving
*Excellent communication skills.
*Driving Licence

*1st Line Support
*Maintain application documentation.
*Pre-Sales Demonstrations.
*Product Configurations.
*Plan, improve, test and support new feature rollouts.
*Understanding business / project requirements and translate them into technical requirements.
*Introducing new technologies and practices to improve team efficiency.

To speak to a recruitment expert please contact Arfan Akhtar