Service Desk Team Leader - Wigan - up to £35,000

  • Category
    IT and Telecoms - Service Desk
  • Location
    Wigan, Manchester
  • Salary
  • External Reference
    JN-112021-221749
  • OrganizationType
    IT

Service Desk Team Leader - Wigan - up to £35,000

The Company:

Leading regional law firm with offices across the North West and UK who are undergoing a large Sales and Marketing Programme implementing new CRM and Digital Solutions as the firm recognises the benefits of having a modem, cutting edge technology to keep them a leader in their field.

Your role:

Customer facing role managing 2 Service Desk Analysts to ensure IT requests and incidents are responded to and resolved effectively. You will be responsible for guaranteeing excellent customer service while focusing on minimising downtime to internal customers. You will also be involved in IT projects to ensure continuous operational improvement.

Essential experience:
* A demonstrable track record in successful customer service
* A demonstrable track record in fostering a customer focus in a Service Desk environment
* Operating in an ITIL environment
* Diagnosing and troubleshooting IT issues - software and hardware
* Response and resolution KPI development
* Strong stakeholder management

Recruitment process:

If your keen to join an well-established company that can offer long term career path in a busy environment please send me your CV as the client are looking to arrange interviews as soon as they receive suitable applications and would be prepared to arrange interviews quickly, the interview will be conducted remotely via video conference.


Service Desk Team Leader - Wigan - up to £35,000 Spring acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Spring. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Toby Rodwell