Service Desk Support

  • Category
    Infrastructure - 1st Line Support Engineers
  • Location
    Birmingham, West Midlands
  • External Reference
    415518

My client, a well established banking & finance organisation are currently recruiting for an experienced IT Service desk support to join them in their Midlands based office on a permanent basis. The ideal candidate will have experience within the financial services sector.

The purpose of the role will be to ensure smooth operation within the business and also the availability of business critical systems including monitoring and administration tasks based around the in-house banking system. You will be required to perform relevant administration tasks, development and improvement of both the in-house and hosted cloud based IT systems. Ensure all support requests are dealt with in a timely manner and meeting SLA guidelines.


Key Responsibilities:

*Responding to logged support requests
*Administration and monitoring tasks based around the internal banking system and business applications within the company
*Perform strict access control procedures and regular auditing of systems access
*Support departmental projects in line with guidelines and procedures already set out
*Support business change / transformation projects
*Ensure effective documentation in the form of build/configuration documents, departmental procedures and IT policies
*24/7 support and monitoring of the main banking system and any other dependence systems as well as network infrastructure
*Respond to incidents within or outside of business hours and follow agreed escalation procedures when needed
*Making sure IT security policies are adhered to by all users, ensuring best practice such as systems/network configuration and reporting any suspicious activity
*Regular auditing of applications and infrastructure access, ensuring appropriate access controls and that procedures are accurate.
*Assist with the execution of internal and external penetration testing
*Support the remediation of identified vulnerabilities
*Respond to SIEM notifications / incidents and respond effectively based on the severity and nature of the incident whilst following escalation procedures


Requirements / Experience

*Attention to detail
*Out of hours support
*Virtualisation (VMware)
*Microsoft Office 365
*Microsoft SQL database administration
*Experience of installation, configuration and administration of Windows Server and client operating system.
*Remote support tools
*Helpdesk ticketing system and incident management knowledge
*Strong operational understanding of bank processes and key regulatory/ legal issues
*Knowledge of banking technology, payment systems and processes
*Telephone system administration



If the above role does sound of interest please forward a copy of your most up to date CV to Jed_Finnegan@spring.com


Spring acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.

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To speak to a recruitment expert please contact Jed Finnegan