Service Desk Anlayst - O365 Airwatch

  • Category
    IT and Telecoms - 1st Line Support/Helpdesk
  • Location
    Birmingham, West Midlands
  • External Reference
    SDESK26471
  • OrganizationType
    IT

My client is currently recruiting for a service desk analyst with experience in O365 and Airwatch for an initial 3 month contract working remotely.

Responsibilities:
*Serve as the initial contact for reporting technical issues, and answering questions
*Effectively communicate with requesters in a clear, positive, and professional manner
*Accurately diagnose client technical issues; gather the necessary information; and perform standard, preliminary research using all relevant available resources;
*Effectively implement the steps found in available resources by following the instructions and using a variety of remote access, user admin, and related tools;
*Clearly and thoroughly document requests for assistance in our ticket management system, and track incidents through to resolution/escalation (per client guidelines);
*Escalate unresolved issues to Team Leads.
*Identify potential outages and other problems

Essential Technical experience:
*O365
*Airwatch

Start Date - 26th May 2020

If this positions is of interest please send a copy of your cv for immediate consideration.
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