Service Desk Anlayst - O365 Airwatch

  • Category
    IT and Telecoms - 1st Line Support/Helpdesk
  • Location
    Birmingham, West Midlands
  • External Reference
  • OrganizationType

My client is currently recruiting for a service desk analyst with experience in O365 and Airwatch for an initial 3 month contract working remotely.

*Serve as the initial contact for reporting technical issues, and answering questions
*Effectively communicate with requesters in a clear, positive, and professional manner
*Accurately diagnose client technical issues; gather the necessary information; and perform standard, preliminary research using all relevant available resources;
*Effectively implement the steps found in available resources by following the instructions and using a variety of remote access, user admin, and related tools;
*Clearly and thoroughly document requests for assistance in our ticket management system, and track incidents through to resolution/escalation (per client guidelines);
*Escalate unresolved issues to Team Leads.
*Identify potential outages and other problems

Essential Technical experience:

Start Date - 26th May 2020

If this positions is of interest please send a copy of your cv for immediate consideration.
Spring Technology acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.

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