Senior Software Support Engineer

  • Category
    Infrastructure - 2nd Line Support Engineers
  • Location
    Ashby-De-La-Zouch, Leicestershire
  • Salary
  • External Reference

SQL / ERP / Software Support

Spring Technology have partnered with an existing client to find a talented Senior Software Support Engineer for the Leicestershire head office.

My client are a global e-Commerce organisation who can offer the successful candidate an amazing working environment and exposure to enterprise level technology.

You will support the companies UK and International business operations by providing effective 2nd line software support to internal users and managing escalations coming from the 1st line Helpdesk personnel.

Key Responsibilities:

*To offer IT support to internal users, responding to queries raised by internal customers by telephone and email.
*To provide 2nd line system support to users, by providing advice both over the telephone or in person.
*To set and maintain main business system scheduled tasks.
*To update and maintain system data, including imports and extracts of data.
*To manage the priority of all tasks assigned to the 2nd Line Support team.
*To undertake the supervisory responsibilities for up to 4 staff and the day to day workloads of the Desk as a whole.
Key Skills

*Experience of Database programs
*IT Support within ERP Solutions
*Excellent customer service experience
*MS Excel

This is a permanent role paying up to £28,000 including benefits. They also offer excellent training programs and a clear career ladder so you can progress within the business.

If this role is of genuine interest please forward your most up to date CV to or get give me a call on 0121 214 6142 for a confidential discussion!
Spring acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.

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To speak to a recruitment expert please contact Trevor Newman