Opertations Manager

  • Category
    Financial Risk & Compliance - Regulatory
  • Location
    Nottingham, Nottinghamshire
  • External Reference
    DFG6

Operations Manager
12 Months - January Start
Nottingham

My client is looking for an Operations Manager to start in January. You will have a number of responsibilities, including: Accountability of our front line operation, Updates to stakeholders at executive team level. You will bring with you experience of running a large operation, of 100 FTE's as an Operations Manager within the financial industry. You will be the over site of the PPI operations department.

Key Deliverables

*Oversight of PPI Operations department including management of managers, service level delivery, meeting required level of quality and compliance
*Be a leader to a team of managers and customer facing associates
*Build optimal team with appropriate succession planning and attrition
*Will have advanced understanding of DISP rules and challenge the department on their application
*Support in managing the department's risks, monitor and manage the optimum controls in line within the client's regulatory responsibilities.
*Be the PPI process manager, ensuring the client continues to meet regulatory expectations and executes changes efficiently and with minimal disruption to operational effectiveness.
*Own and be accountable for the performance of PPI complaints including; analysis, supply of insight to the wider business and manage key messages with stakeholders up to executive level
*Set the standard for the best PPI complaints journey
*Be the conduit between PPI complaints and the executive leadership team
*Be comfortable in managing own costs line and being a cost manager
*Maintain strong oversight of supply and demand management





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