Opertations Manager

  • Category
    Financial Risk & Compliance - Regulatory
  • Location
    Nottingham, Nottinghamshire
  • External Reference

Operations Manager
12 Months - January Start

My client is looking for an Operations Manager to start in January. You will have a number of responsibilities, including: Accountability of our front line operation, Updates to stakeholders at executive team level. You will bring with you experience of running a large operation, of 100 FTE's as an Operations Manager within the financial industry. You will be the over site of the PPI operations department.

Key Deliverables

*Oversight of PPI Operations department including management of managers, service level delivery, meeting required level of quality and compliance
*Be a leader to a team of managers and customer facing associates
*Build optimal team with appropriate succession planning and attrition
*Will have advanced understanding of DISP rules and challenge the department on their application
*Support in managing the department's risks, monitor and manage the optimum controls in line within the client's regulatory responsibilities.
*Be the PPI process manager, ensuring the client continues to meet regulatory expectations and executes changes efficiently and with minimal disruption to operational effectiveness.
*Own and be accountable for the performance of PPI complaints including; analysis, supply of insight to the wider business and manage key messages with stakeholders up to executive level
*Set the standard for the best PPI complaints journey
*Be the conduit between PPI complaints and the executive leadership team
*Be comfortable in managing own costs line and being a cost manager
*Maintain strong oversight of supply and demand management

Spring acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.

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