Network Field Engineer - Windows 10

  • Category
    Development Roles - Microsoft Development
  • Location
    Devizes, Wiltshire
  • External Reference

Spring Technology has the privilege of partnering with a leading Governing body based in south-west of England.

My client is looking for multiple professionals to join them at the start of a critical Greenfield project, which can offer an exciting technology driven environment in return.

Introduced in 2016, my clients, key roadmap shapes its decisions around transformation and how police use resources to help keep people safe and provide effective, accessible and value for money services that can be trusted.

The Field Service Engineer (Windows 8, Windows 10, XP, Network, Hardware) will address issues with a supported service that have been identified to the Service Desk through the Incident Management process, effect changes to the supported infrastructure that resolve Incidents and Problems and assist with implementing new services to the customer and, when needed, provide information that can be used for Service Improvement.

Responsibilities for the Field Service Engineer (Windows 8, Windows 10, XP, Network, Hardware)

*The job is required to provide first line service support for a range of communications equipment
* The primary focus of the roles is to provide an effective response to requests for service, Incident and Problem management activities
* The activities will be primarily based on customer sites in the relevant service area
* Monitor Incidents assigned to them
* Maintain and report accurate incident status and investigation information to the Service Desk on a regular and timely basis
* Escalate Incidents, when necessary
Spring acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.

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To speak to a recruitment expert please contact James Ramsdale