IT Support Technician

  • Category
    Infrastructure - 1st Line Support Engineers
  • Location
    Sheffield, South Yorkshire
  • Salary
  • External Reference
    ITSUP

Benefits include:
●30 days holiday per year
●10% Employer contribution to a personal stakeholder pension scheme
●Monetary contributions to work related training
●Life cover and permanent health insurance


An opportunity to be part of a charity which works at scale across the UK and internationally. Since 2010 they've helped over 2.8 million people to improve lives, driving positive outcomes such as employment, reducing loneliness, supporting health and wellbeing.

A varied and critical role, you will be working as part of the Digital Team to provide support to all users of technology and services. You will work with internal and external customers to:

●Support the desktop IT systems (mainly Apple Mac OS)
●Support the web-based services
●Support the business with ad-hoc data fixes and reports
●Support the business with day-to-day information security processes
●Share knowledge on the best way to keep data and organisation secure

IT Support Technician responsibilities will include:

●Face-to-face and tech support for approximately 80 staff using Mac laptops; Google Suite for Business, and other core office equipment
●Set up of new office based equipment including laptops, meeting room equipment and network kit
●Helping to ensure the security of office systems by managing accounts, software patches, anti-virus software etc.
●Liaising with suppliers and third-party software providers
●Working with other teams to verify, identify and manage live issues through to resolution
●Playing a pivotal role in the digital team in prioritising and communicating issues that require the development team to fix
●Identifying and implementing improvements in our system and IT support processes



You will have experience of:

●Experience supporting customers in a technical environment
●Experience of managing the technical and administrative aspects of office equipment in a small to medium size organisation
●Experience of database and web technologies
●Experience of working using your own initiative to solve problems
●Experience of ensuring the security of office systems


With the following knowledge and skills:

●Excellent communication skills - The confidence to communicate with clarity both in person and using online tools - whether resolving issues one-to-one or sharing knowledge at team meetings
●Great analytical and problem solving skills - you will be need a keen eye for detail and will be expected to understand why problems are occurring and translate this into language the rest of the business will understand
●Technical ability - a solid understanding of desk/laptops (Mac in particular), office tech and systems with a demonstrable enthusiasm for working to maintain and improve it.
●Proactive in self development - an ability and desire to understand how technology works and how to fix it.
●Excellent planning and organisational skills - you will need to respond to a variety of demands and the ability to prioritise and the ability to manage expectations whilst delivering great customer service will be essential

For more information or if you or anyone you know would like to apply please respond to this advert

To speak to a recruitment expert please contact William Cocking