IT Support Analyst

  • Category
    Project Management, Change & BA Roles - Business Analyst
  • Location
    Abertillery, Newport
  • External Reference
    ITS6428

My client is looking for an expert IT Support Analyst, someone to manage the installation, moves and decommissioning of desk equipment (workstations, docking stations, monitors, local printers, peripherals, network printers & MFDs).

Location - Newport
Duration - 12 Months
Rate - £21ph (35hr weeks)

The Customer Experience team is responsible for providing all desk-side support (both in an IT solution Centre drop in centre & desk side) for users as well as hands & eyes support for infrastructure (servers, network, printers/MFDs, audio-visual equipment).

PRINCIPAL ACCOUNTABILITIES & RESPONSIBILITIES

* Analyst will report to the Site Services Supervisor but may receive day-to-day guidance from the Solution Centre Coordinator.
* Installation, moves and decommissioning of desk equipment (workstations, docking stations, monitors, local printers, peripherals, network printers & MFDs).
* Break/fix support for desktop equipment (deskside & in the IT Solution Centre).
* Staging, racking, installation, set-up and patching of IT infrastructure such as servers, network, storage devices and audio-visual equipment.
* Hands & eyes break/fix support for IT infrastructure equipment.
* Liaising with global IT support teams to commission/decommission infrastructure equipment and to resolve desk-side and infrastructure issues.
* Liaising with vendors and manufacturers to resolve hardware issues.
* Using the company provided IT systems for incident, change and work order administration, and inventory management.
* Performing tape backup & restore support, physical tape management and related offsite storage coordination activities
* May be required to work for projects outside core hours (ie, evenings or weekends) on an ad-hoc basis
* Manual handling is a part of the job function.
* Other responsibilities may include:
o Assist with PC installs / moves related to office moves.

To speak to a recruitment expert please contact George Worthy-lloyd