IT Site Service Manager - Fixed Term 12 months

  • Category
    IT and Telecoms - Network Manager
  • Location
    Dublin, Dublin
  • External Reference
    RSKN
  • OrganizationType
    IT

The IT Site Service Manager will have responsibility for supporting 5 sites across Ireland/NI with up to 25% travel. The role can be based either from offices in Dublin South or Athlone.

Broad range of responsibilities including:

Support and backup for other team members covering sites in the North Europe region.

Site Engineering Project Liaison/Infrastructure installation and support/IT Screening.

Liaison between site engineering, external vendor and corporate IT teams in relation to service issues, or project installations.

Leading IT Infrastructure projects (e.g.: Network infrastructure projects - LAN Refresh, IPT upgrades, Acquisitions and Divestitures, New server infrastructure).

Security - Vulnerability management/Patching.

Service management for infrastructure service issues - including incident troubleshooting, coordination of local response to Code events and any subsequent follow up activity.

IT service continuity planning - creation and testing.

IT Audit activity and support for local audit requirements.

End User Service project support and delivery - Printer Refresh, Software deployment (Teams for example), User training and coordination of other resources to deliver training.

Input to Managed Service resource service reviews and achievement of service delivery targets to NER Service Manager.

Vendor management for local and regional suppliers - Telecomms suppliers for fixed and mobile services.

Input to cost management for Telecommunications services.

Applicants will ideally have formal qualifications in:

*IT Service Management
*Project Management

To discuss this role in more depth please submit your CV via the link in this advert or call Russell Kennedy on +44 (0) 2890 821 914 OR +44 (0) 7901 868 088 to discuss.
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To speak to a recruitment expert please contact Russell Kennedy