IT Helpdesk Manager

  • Category
    Accountancy (Qualified) - Accountancy Practice
  • Location
    Leeds, West Yorkshire
  • External Reference
  • OrganizationType

IT Helpdesk Manager - Leeds

My client is a multinational professional services company specialising in programme management, project management, cost management and consulting across the property, infrastructure and natural resources sectors.

They are currently recruiting a IT Helpdesk Manager due to maternity cover for an initial one year period

The IT Help Desk Manager is required to oversee a timely delivery of a quality technical support service to staff. To provide a technical role within the business and to manage the day to day operations of the global Help Desk. To manage the Help Desk team and to ensure a consistent high level of service.

Principal Duties, Responsibilities & Accountabilities;

Responsibilities will include:

Working within a global team in managing and providing all levels of IT Technical support, which range from user admin tasks such as setting up new users, password resets, through to setting up and installing new office kit at new office locations.

Liaise with stakeholders in the business and build positive working relationships with the operational leads and office managers

Assist in managing, motivating and developing members of the Global IT Support team by communicating, supporting, coaching, monitoring and appraising

Development and enforcement of technical standards, systems, policies, and procedures

Management of the IT helpdesk environment, its performance, call management and efficiency whilst maintaining high service standards

Monitor support calls, identify trends and gaps and take appropriate steps to improve the quality of service delivery

Essential Skills:
All round Helpdesk Manager with at least 3 years' experience in a similar role supporting 6000+ staff and 3 years hands-on experience in a technical support role.

(management of a global team would be advantageous but not essential)

 Experience of call allocations and prioritisation
 Experience of developing IT processes, workflows and automation

Please apply for immediate consideration - my client is happy to both interview and on-board virtually
Spring acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.

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