IT Analyst

  • Category
    IT and Telecoms - 1st Line Support/Helpdesk
  • Location
    Harrogate, North Yorkshire
  • Salary
  • External Reference
  • OrganizationType

A leading Manufacturer, supplier and installer of ventilation products is looking to hire an IT Analyst to support their business. The role will be remote during Covid-19 but once restrictions relax will be office based.

The IT Department is looking for an organised, diligent, self-starter. Working across the entire business, it is important that the IT Analyst has good communication skills and the ability to provide solutions in a simple, clear and friendly manner.

The new IT Analyst will be the direct line manager to the IT Support position, so this role is a great opportunity for someone who wants to gain management experience.

IT Analyst Duties:
*Maintaining, designing and implementing information systems that optimise efficiency. This includes the maintenance and creation of reports including but not restricted to; Excel, ODBC Connections (Microsoft Query), CRM.
*Line management of IT Support role.
*Communicate with all Department stakeholders, ensuring all group protocol is followed.
*The creation and delivery of training modules across the business.
*Managing the Helpdesk Ticket System. Ensure tickets are continually updated by the department and responded to within SLA. Prioritising and manage many open cases, with live updates whether that be from your desktop or a mobile device.
*The installation and configuration of hardware for both new and existing users; including but not limited to computers, tablets, printers and mobiles. Managing the hardware asset register on a live basis and create hardware requisitions when necessary.

IT Analyst Skills:
*Microsoft Office and desktop/server operating systems.
*2 or more years' experience managing 1st and 2nd line IT related incidents in house with further escalation to 3rd parties when required.
*Logical approach to trouble shooting and problem solving.
*Basic knowledge of systems administration.
*Advanced Excel knowledge and experience with data prep.

*Company Pension
*Standing Desk if requested
*Fun & Relaxed Environment
*Dress Down Fridays
*Free Discount & Benefits Platform
*Free Parking
*Free Staff Events
*28 Days Holiday (Including Public Holidays)

This is a great opportunity to work for a company at an exciting time of change and growth. IT will be at the forefront of change in 2020 and the IT analyst will play a key role in these changes so there will some great opportunities to develop your skills and create a mark in the company
Spring acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.

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To speak to a recruitment expert please contact William Cocking