Infrastructure/3rd Line Support Consultant - Wakefield

  • Category
    Infrastructure - 3rd Line Support Engineers
  • Location
    Wakefield, West Yorkshire
  • Salary
  • External Reference
    ANN-3946

Infrastructure/3rd Line Support Consultant - Wakefield
Our client is looking for a Infrastructure/3rd Line Support Consultant based in Wakefield, who is experienced in delivering 3rd Line support. You will provide Technical IT support across the UK infrastructure, involving critical issues from Service Desk and Desk Side Support.

Duties:
* Problems solving across many different technologies, including Exchange 2010; HP hardware; Windows 2008/2012; Active Directory; DNS; DHCP; Windows Clustering, SCOM, SCCM
* Our IT Team are required to work to strict Change control governance, acting as and constantly developing as a Technical authority within specified technologies. A large part of your role will include conducting in-depth investigations and providing root cause analysis of incidents and outages.
* Acting as a point for complex problems and a single point of contact for phone calls, emails and self-service tickets from internal staff regarding IT issues.
* High level technical representation on P1 issues; including conference calls and handle technical resolution. Provide support across production and test environments and have a deep understanding as to how applications work well with these systems.
* Ensuring regular and clear updates are provided along with dedicated systems performance, management and maintenance. You will also provide technical solutions for BAU and project based requests, producing high level overviews and explanations as required. For this you'll need to be able to take complex and technical information and make it easy for the business to digest.
* Deployment of new platforms and improvements to existing ones
* Carrying out duties following internal policies and procedures in accordance with applicable laws, rules, regulations, good governance.

Experience
* A solid grasp of how applications interact with the Windows Operating System is critical as is experience in Enterprise Microsoft products and expertise in Active Directory.
* A validated understanding of hardware issues and knowledge of high availability and DR concepts would be a benefit for the team.
* Desirable Knowledge of SCCM and SCOM along with significant experience in providing 3rd level (or higher) support within a corporate environment
* Experience of supporting high availability and large server estates essential
* You will be a self-motivated achiever who gains satisfaction from providing excellent customer service. Someone who can quickly grasp and interpret salient information with the ability to take a can-do approach without the need for supervision. Spring acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.

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