Infrastructure Engineer - 2nd/3rd Line Support

  • Category
    IT and Telecoms - 3rd Line Support
  • Location
    Stoke-On-Trent, Staffordshire
  • Salary
  • External Reference
  • OrganizationType

Infrastructure Engineer - 2nd/3rd Line Support
Spring Technology are working with a global market leader to recruit an experienced Infrastructure Engineer with expertise in in providing 2nd/3rd line support to join their highly successful platform delivery team.

This opportunity comes with a highly competitive salary and benefits package along with on-going training opportunities.

The Role
As an Infrastructure Engineer you will be working within the Systems Support function providing reactive and proactive support for enterprise scale computer and storage platforms. Systems Support are responsible for providing initial triage and support for mission critical platforms,

The Responsibilities
*Providing a quality and personable support experience to the business.
*Troubleshooting, resolving or escalating issues within a timely and effective manner.
*Updating and maintaining Infrastructure services.
*Understanding incident, request, change, problem, and knowledge management (ITIL).
*Creating and maintaining technical documentation and knowledge base updates.
*Identifying areas for continuous improvement through monitoring, automation and process refinement.
*Providing potential weekend cover and out of hours support.

The Requirements
*Effective time management, organisation and prioritising work to meet deadlines.
*Excellent attention to detail.
*Logical approach to solving problems under pressure.
*Active communicator on technical issues and solutions both within and outside of the team.
*Experience in Linux or Windows system administration.
*Demonstrable experience of storage, backup and virtualisation technologies.
*Scripting skills are desirable.

If you are keen to join an ever growing market leading organisation who can offer fantastic benefits and career progression apply now.

Spring acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Spring. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Bruce Webster