Incident and Problem Manager - Sheffield

  • Category
    IT and Telecoms - Service Delivery
  • Location
    Sheffield, South Yorkshire
  • Salary
  • External Reference
    INCPROB21
  • OrganizationType
    IT

Incident and Problem Manager - Sheffield - up to £62,000 + Car + 15% Bonus

Company

A leading Sheffield based organisation with a fantastic reputation. The organisation is looking to improve its service capability and requires a proven Incident & Problem Manager.

Role

We are recruiting for an Incident and Problem Manager to be responsible for managing service capabilities across both insourced and outsourced teams. This is a new role to ensure the business is getting the best service and requires a candidate able to build relationships with internal business teams and 3rd Party providers.
You will be tasked with continuous improvement of processes and escalation structures, acting as an escalation point when needed. You will drive the adoption, performance and collaboration of resolver teams.

Key skills and experience
*Experience working as an Incident Manager within a medium/large organisation
*Experience working within a problem management capacity
*Experienced working to ITILV3 or ITILV4 principles
*Extensive 3rd Party Management
Spring acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Spring. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Mark Chesters