eLearning Support Officer

  • Category
    Digital - Digital Design
  • Location
    Edinburgh, City Of Edinburgh
  • Salary
  • External Reference
    408765

Spring Technology's client, a public sector organisation, are currently looking to recruit an eLearning Support Officer for an initial 6 month contract based in Edinburgh on a rate of c.£130-150/day (inside of IR35).

Responsibilities:

* Provide support to end users for issues raised while using the technology enhanced learning tools provided by the organisation.
* Provide support for the section of the organisation by triaging incoming calls and referring them to the correct support contact where necessary.

Requirements:

* Good verbal and written communication skills, possessing good common sense and clear and accurate documentation or written reports.
* A strong team player, capable of building effective relationships with colleagues.
* Attention to detail and efficiency in delivering work to time and quality, with clear guidance and supervision.
* Experience in providing customer service or support.
* Experience of advising customers and working to best meet the needs of a diverse user base and deliver customer satisfaction.
* Strong and demonstrable customer focus with confidence and energy to support colleagues.

Desirable Skills:

* Experience of supporting educational online systems.
* Experience with: VLEs, Turnitin, PebblePad, Top Hat, Collaborate, Questionmark Perception.
* Experience of managing wikis, blogs and mailing lists.

If you would like to hear more about this opportunity please get in touch with Claire Lorden on 0131 524 9027 or send your CV through to claire_lorden@spring.com Spring acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.

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To speak to a recruitment expert please contact Claire Lorden