Digital Journey Manager (Remote)

  • Category
    Media, Digital and Creative - Other Media & Creative
  • Location
    Birmingham, West Midlands
  • Salary
  • External Reference
  • OrganizationType

Digital Journey Manager (Remote)

Digital Journey Manager / Financial Services / Remote Working / 12 month FTC

My well known and award winning financial client, recognised for being a great place to work, is looking for an experienced Digital Journey Manager to join the team.

The Digital Journey Manager will be responsible for delivering a solution and build phase of the re-development of my client's retirement journey content.

This role will be a 12 month fixed term contract initially. My client is based in Birmingham however the role can be almost fully remote.

Key Responsibilities:

*Manage the redesign and build of the retirement journey
*Ensure the insights gathered in the discovery phase are incorporated into the project
*Manage and provide direction to the external digital agencies
*Ensure effective collaboration and engagement with a range of stakeholders to understand and deliver their requirements
*Review project documentation and manage the feedback and sign off loops
*Oversee the delivery of content and ensure optimisation and alignment to brand guidelines
*Facilitate and oversee discussions between the external digital agencies to ensure design solutions can integrate into the current site build
*Work with the digital team to ensure alignment to SEO and reputation management goals
*Ensure solutions meet best practice user experience, compatibility and accessibility standards
*Promote good customer outcomes and brand positioning
*Manage the user testing, QA and release plan
*Maintain a robust sign off process
*Ensure agreed KPIs and MI reporting is in place
*Manage the integration and handover to BAU

Experience and Skills required:

*Experience of delivering digital solutions
*Experience of working in the financial services or life and pensions industry
*Experience of working with digital agencies
*Understanding of customer needs
*Excellent relationship management skills, demonstrable at all levels
*Strong interpersonal and communication skills
*Ability to work under pressure and to adapt to a changing environment
*Good project management skills
*Understanding of user experience best practice
*A pragmatic approach to problem solving
*IT skills - good working knowledge of all Microsoft Office programmes

This is a great opportunity to work on an exciting project and join a successful business who truly care about their employees. The salary on offer is £42,000 - £52,000 plus a comprehensive benefits package including; bonus scheme, generous pension, healthcare and many more!

Please apply ASAP to be considered - interviews will be taking place via video over the next two weeks.

Digital Journey Manager / Financial Services / Remote Working / 12 month FTC
Spring acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Spring. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser:

To speak to a recruitment expert please contact Matthew Stone