Desktop License Analyst

  • Category
    IT and Telecoms - Desktop Support
  • Location
    Belfast, Antrim
  • External Reference
  • OrganizationType

Desktop License Analyst - 11 months - Belfast

Global Investment bank is looking for a Desktop License Analyst is part of the identified compliance requirement to manage software license inventories, procurement & migration requests throughout Global Desktop License Compliance Management (DLCM) product lifecycle, staff will directly support project managers, customers, and engineers from pricing to the delivery of software licenses ensuring we remain compliant both internally and with our external software suppliers and publishers.

The success full candidate will support all businesses globally through a centralized process and will be trained in the systems required to effectively serve customer base.

Experience/ Skills Required:
- Proven Customer Service Experience
- Request Management Experience
- MS Office ( Excel, Outlook in particular)
- Strong Communicator
- Software Asset Management Experience (desirable)
- ITIL / Six Sigma Experience (desirable)

Key Responsibilities:

- Takes ownership of the overall software request from the first touch through to fulfillment ensuring any escalated requirements are managed to the customer's satisfaction.
- Work on fast paced request management queues fulfilling requests on a first come first served basis.
- Provides customers with regular communicative updates on their requests and ensures a best in class services is provided throughout the lifecycle of the request.
- Maintains comprehensive software license procurement and entitlement records to the highest quality.
- Performs license availability, alternative product options, and pricing for software products on a request by request basis.

Spring Technology acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.

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To speak to a recruitment expert please contact Krupali Patel