Application Support Analyst - Wakefield

  • Category
    IT and Telecoms - Other IT & Telecoms
  • Location
    Wakefield, West Yorkshire
  • Salary
  • External Reference
    KO-8266
  • OrganizationType
    IT

Application Support Analyst - Wakefield
Up to £35,000 + perm benefits
A leading insurance organisation based in Wakefield is currently recruiting for an Application Support Analyst to provide support on a wide range of systems; essentially ensuring the business keeps progressing with high standards across the entire organisation. The successful Application Support Analyst will provide maintenance and support for a specific area of the business and be a part of investigating and building capabilities alongside problem solving.

Your Role:
*Find and resolve issues with our systems and applications, taking proactive approaches using your own initiative and applying repairs and preventative measures where possible under strict change control processes.
*Manage and recommend application improvements to drive business performance.
*High levels of attention to detail specifically when documenting changes and application implementations.
*Maintain clear and regular communication with customers, reporting key information in an understandable format.

Experience
*3-5 years Application Support experience in a medium to large corporate environment
*Proven track record in providing support services and knowledge management across a range of high profile and critical applications in use across a large organisation.
*Knowledge of good quality processes including ITIL working to strict Corporate IT policies
*Ability to grasp and interpret written and verbal communication quickly, sharing salient points effectively.
*Experience of working in a similar role within a fast paced environment with strong attention to detail.
*Technically competent across multiple platforms with a demonstrable ability to explain technical information to any audience.
*Tenacious and self-motivated, effectively managing own workload to deliver results.
*To lead, research and triage complex problems individually and within a team, providing appropriate tactical and strategic solutions as necessary.
*Ability to manage varying priorities with a consistent approach to innovation under potentially challenging circumstances.
*Experience with Oracle databases and Insurance industry knowledge would be advantageous though not essential Spring acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.

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