Account Manager - Logistics

  • Category
    ERP & CRM Roles - Customer Relationship Management (CRM)
  • Location
    Birmingham, West Midlands
  • External Reference
    AMGFS

As an Account Manager at GFS you will lead the continuous development and retention of customers within your portfolio in the Midlands area.

You are self-reliant and self-motivated, with exceptional customer engagement skills and a passion for helping customers achieve growth. A clear focus on account development using a solution-oriented approach will ensure your success in the role.

GFS are a leading logistics solutions provider in the eCommerce industry offering customers the opportunity to grow their business through technology based logistics solutions.


Main areas of responsibility

Account Management
*Ensure strategic management of customer relationships driving the highest possible level of service to protect customer relationships and to identify development opportunities
*Understand customer IT and despatch infrastructure in order to mould GFS solutions to support appropriately
*Handling of customer escalations
*Monitor customer performance, loyalty and satisfaction to measure success, business fluctuation and possible business at risk
*Liaise with Sales and Customer Services in order to ensure the most robust operational service to GFS customers


Account Development
*Identify new opportunities within existing customers and to progress these opportunities
*Maximise revenue and margin for GFS
*To maintain a watching brief on all GFS competitors in order to identify potential new services and products
*To develop a detailed understanding of the services and products offered by all GFS carrier partners

Experience and Skills

*Experience of sales and/or account management in a consultative selling environment within the logistics or parcels industry
*Business and commercial acumen
*Proven success in account management
*Proven success in management of new and existing relationships
*Self-motivated, ambition to succeed
*Ability to communicate at all levels
*Problem solving
*Decision making
*Planning and organisation skills
Spring acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.

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To speak to a recruitment expert please contact Rachael Dennys