1st Line Support - Customer Service - Immediate Start!!

  • Category
    Infrastructure - 1st Line Support Engineers
  • Location
    Hatfield, Hertfordshire
  • Salary
  • External Reference
    DSGB\IS

The Company
Spring Technology are now recruiting for an awarding winning organisation to recruit a 1st line support advisor, with excellent experience working within Technical Support, 1st line support or strong Customer Service experience with an interest in IT. This role would also suit an IT/Computer Science graduate with excellent customer service skills.


The Role
Working within a market leading telecommunications company you'll be working with cutting edge technology within a fun and vibrant team
You'll be delivering a high level of customer service, assisting with a wide range of enquiries regarding the company's products and services.
You will be placed on a training scheme with unparalleled progression with one of Telco's biggest names in the UK - Perfect entry level position for an enthusiastic individual seeking a role in IT and Telecoms


The Responsibilities
- Developing a thorough understanding of cutting edge market leading telecoms products
- Assisting customers with a wide range of enquiries regarding their accounts
- Administrating customer account details using a range of IT systems
- Responding to online customer enquiries
- Working process flows and diagnosing issues to resolve customer problems

The Requirements
- Strong experience within a technical support / help desk environment
- Possess excellent communication skills and rapport building skills over the phone
- Exceptional customer service skills required
- Have a focused attitude and experience of technical assistance
- Excellent experience within a B2B environment OR strong experience within a technology focused consumer environment

Apply now to be considered for one of the hottest entry level IT roles in the Hatfield area!! Spring acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Spring. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser: www.spring.com/candidate-privacy-information-statement

To speak to a recruitment expert please contact Richard Wieczorek